Point people to Stack Overflow for support queries in preference to the Google group (#3255)

We plan to put additional resources into support on Stack Overflow, based on feedback at https://twitter.com/WagtailCMS/status/801384753589080064
pull/2730/merge
Matt Westcott 2017-01-03 16:02:24 +00:00 zatwierdzone przez GitHub
rodzic 8f5e07d530
commit 7288a96950
4 zmienionych plików z 11 dodań i 4 usunięć

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@ -10,7 +10,7 @@ documentation, translations or just feature requests.
The [issue tracker](https://github.com/wagtail/wagtail/issues) is
the preferred channel for [bug reports](#bugs), [features requests](#features)
and [submitting pull requests](#pull-requests). Please don't use the issue tracker
for support - use our [Wagtail support group](https://groups.google.com/forum/#!forum/wagtail).
for support - use [the 'wagtail' tag on Stack Overflow](http://stackoverflow.com/questions/tagged/wagtail) (preferred) or our [Wagtail support group](https://groups.google.com/forum/#!forum/wagtail).
## New code

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@ -62,7 +62,9 @@ Documentation
Community Support
~~~~~~~~~~~~~~~~~
Ask your questions on our `Wagtail support group <https://groups.google.com/forum/#!forum/wagtail>`_.
There is an active community of Wagtail users and developers responding to questions on `Stack Overflow <http://stackoverflow.com/questions/tagged/wagtail>`_. When posting questions, please read Stack Overflow's advice on `how to ask questions <http://stackoverflow.com/help/how-to-ask>`_ and remember to tag your question with "wagtail".
For topics and discussions that do not fit Stack Overflow's question-and-answer format, there is also a `Wagtail Support mailing list <https://groups.google.com/forum/#!forum/wagtail>`_.
Commercial Support
~~~~~~~~~~~~~~~~~~

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@ -8,7 +8,7 @@ Issues
An issue must always correspond to a specific action with a well-defined completion state: fixing a bug, adding a new feature, updating documentation, cleaning up code. Open-ended issues where the end result is not immediately clear ("come up with a way of doing translations") are fine, as long as there's a clear way to progress the issue and identify when it has been completed (not e.g. "make rich text fields suck less").
Do not use issues for support queries or other questions ("How do I do X?" - although "Implement a way of doing X" or "Document how to do X" could well be valid issues). These should go on the `Wagtail Support Google group <https://groups.google.com/forum/#!forum/wagtail>`_.
Do not use issues for support queries or other questions ("How do I do X?" - although "Implement a way of doing X" or "Document how to do X" could well be valid issues). These should be asked on `Stack Overflow <http://stackoverflow.com/questions/tagged/wagtail>`_, or for discussions that do not fit Stack Overflow's question-and-answer format, the `Wagtail Support Google group <https://groups.google.com/forum/#!forum/wagtail>`_.
As soon as a ticket is opened - ideally within one day - a member of the core team will give it an initial classification, by either closing it as invalid or assigning it to a milestone. Don't be discouraged if you feel that your ticket has been given a lower priority than it deserves - this decision isn't permanent. We will consider all feedback, and reassign or reopen tickets where appropriate.

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Support
-------
Stack Overflow
~~~~~~~~~~~~~~
`Stack Overflow <http://stackoverflow.com/questions/tagged/wagtail>`_ is the best place to find answers to your questions about working with Wagtail - there is an active community of Wagtail users and developers responding to questions there. When posting questions, please read Stack Overflow's advice on `how to ask questions <http://stackoverflow.com/help/how-to-ask>`_ and remember to tag your question with "wagtail".
Mailing list
~~~~~~~~~~~~
If you have general questions about Wagtail, or you're looking for help on how to do something that these documents don't cover, join the mailing list at `groups.google.com/d/forum/wagtail <https://groups.google.com/d/forum/wagtail>`_.
For topics and discussions that do not fit Stack Overflow's question-and-answer format, there is a Wagtail Support mailing list at `groups.google.com/d/forum/wagtail <https://groups.google.com/d/forum/wagtail>`_.
Issues
~~~~~~