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<!-- received="Thu Jan 28 10:55:15 1999 PST" -->
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<!-- sent="Thu, 28 Jan 1999 13:52:10 -0500" -->
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<!-- name="Stephen Martin" -->
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<!-- email="smartin@canada.com" -->
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<!-- subject="Canoscan 620P" -->
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<title>sane-devel: Canoscan 620P</title>
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<h1>Canoscan 620P</h1>
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<b>Stephen Martin</b> (<a href="mailto:smartin@canada.com"><i>smartin@canada.com</i></a>)<br>
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<i>Thu, 28 Jan 1999 13:52:10 -0500</i>
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<p>
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<ul>
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<li> <b>Messages sorted by:</b> <a href="date.html#242">[ date ]</a><a href="index.html#242">[ thread ]</a><a href="subject.html#242">[ subject ]</a><a href="author.html#242">[ author ]</a>
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<li> <b>Next message:</b> <a href="0243.html">Chris Sparks: "Re: Canoscan 620P"</a>
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<li> <b>Previous message:</b> <a href="0241.html">Oliver Rauch: "Re: Frontend XSane-0.06 available"</a>
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<!-- nextthread="start" -->
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<li> <b>Next in thread:</b> <a href="0243.html">Chris Sparks: "Re: Canoscan 620P"</a>
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<li> <b>Reply:</b> <a href="0243.html">Chris Sparks: "Re: Canoscan 620P"</a>
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</ul>
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Since I recently discoverd that my Canon scanner was not supported<br>
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by Sane I tried to get the protocol information from Canon that might<br>
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make it possible to write a Sane driver for it. The following is a<br>
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transcript of the email conversation.<br>
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<p>
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My initial request:<br>
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<p>
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<i>> To: Customer Support</i><br>
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<i>> cc:</i><br>
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<i>> Subject: Fwd by CCSI - CANOSCAN 620P</i><br>
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<i>></i><br>
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<i>> Is there any protocol information available about this</i><br>
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<i>> scanner? I would like to write a device driver for Linux.</i><br>
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<i>></i><br>
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<i>> Thanks</i><br>
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<i>> Steve</i><br>
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<i>></i><br>
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<p>
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Their response:<br>
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<p>
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<i>> Dear Mr. Martin</i><br>
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<i>></i><br>
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<i>> Thank you for your e-mail inquiry received in our office.</i><br>
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<i>></i><br>
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<i>> Regrettably, protocol information is not available for the Canon CanoScan</i><br>
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<i>> FB 320P or the CanoScan FB 620P scanners.</i><br>
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<i>></i><br>
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<i>> Sincerely</i><br>
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<i>></i><br>
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<i>> Henry T.</i><br>
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<i>> Customer Support</i><br>
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<p>
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My response to that:<br>
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<p>
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<i>> Henry,</i><br>
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<p>
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<i>> Could you please explain to me why this is? I would think</i><br>
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<i>> that it is in Canon's best interest to promote the usage of</i><br>
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<i>> their products on as many platforms as possible. If there</i><br>
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<i>> are people willing to help by writing drivers for them, Canon</i><br>
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<i>> should do everything possible to help them. Your company should</i><br>
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<i>> realize the the usage of Linux is growing at an exponential rate</i><br>
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<i>> and there are almost as many Linux machines out there as there</i><br>
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<i>> are Mac's. Customers are making the decision to buy your competitor's</i><br>
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<i>> products based on the fact that they can not use yours on Linux.</i><br>
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<i>> </i><br>
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<i>> I know you are probably not responsible for this policy but I would</i><br>
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<i>> appreciate it if you could send this to someone who is.</i><br>
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<i>> </i><br>
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<i>> Thank you,</i><br>
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<i>> Stephen Martin</i><br>
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<i>> </i><br>
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<i>> PS. I am considering returning my scanner for one that is supported</i><br>
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<i>> under Linux.</i><br>
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<p>
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Their final repsonse<br>
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<p>
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<i>> Dear Mr. Martin</i><br>
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<i>> </i><br>
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<i>> Thank you for your e-mail response.</i><br>
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<i>> </i><br>
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<i>> Please understand that these particular scanners are marketed for operation</i><br>
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<i>> under Windows 95, 98 and NT 4.0. As the Linux system grows, so too will</i><br>
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<i>> the market for products, such as scanners, that will be compatible with</i><br>
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<i>> them.</i><br>
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<i>> </i><br>
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<i>> Sincerely</i><br>
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<i>></i><br>
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<i>> Henry T.</i><br>
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<i>> Customer Support</i><br>
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<p>
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Is it just me that thinks this is a really stupid attitude<br>
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on the part of a hardware manufacturer? It's a scanner! What<br>
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does a piece of hardware have to do with the operating system<br>
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running on the machine attached to it? Why would they be protective<br>
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of the protocol used to talk to the thing?<br>
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<p>
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Steve<br>
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<pre>
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--
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Stephen Martin <a href="mailto:stevevm@cgocable.net">stevevm@cgocable.net</a>
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1165 Leewood Dr. <a href="mailto:smartin@mks.com">smartin@mks.com</a>
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Oakville, Ont. Phone: (905) 844-4998
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Canada, L6M 3B9.
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<p>
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<pre>
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--
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Source code, list archive, and docs: <a href="http://www.mostang.com/sane/">http://www.mostang.com/sane/</a>
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To unsubscribe: echo unsubscribe sane-devel | mail <a href="mailto:majordomo@mostang.com">majordomo@mostang.com</a>
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</pre>
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<!-- body="end" -->
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<p>
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<ul>
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<!-- next="start" -->
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<li> <b>Next message:</b> <a href="0243.html">Chris Sparks: "Re: Canoscan 620P"</a>
|
||
<li> <b>Previous message:</b> <a href="0241.html">Oliver Rauch: "Re: Frontend XSane-0.06 available"</a>
|
||
<!-- nextthread="start" -->
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<li> <b>Next in thread:</b> <a href="0243.html">Chris Sparks: "Re: Canoscan 620P"</a>
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<li> <b>Reply:</b> <a href="0243.html">Chris Sparks: "Re: Canoscan 620P"</a>
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<!-- reply="end" -->
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</ul>
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