From bc4c714a2df77fd1fe66e264944535c91497129d Mon Sep 17 00:00:00 2001 From: thespad Date: Fri, 17 Jan 2025 17:21:19 +0000 Subject: [PATCH] Update links --- docs/general/how-to-get-support.md | 8 ++++++-- 1 file changed, 6 insertions(+), 2 deletions(-) diff --git a/docs/general/how-to-get-support.md b/docs/general/how-to-get-support.md index a7c8f499cf..6b84afb630 100644 --- a/docs/general/how-to-get-support.md +++ b/docs/general/how-to-get-support.md @@ -1,18 +1,22 @@ # How to get support -1. Join our [discord server](https://discord.gg/YWrKVTn), read our [support policy](../misc/support-policy.md), and read the description of each channel before asking for support. +1. Join our [Discord server](https://linuxserver.io/discord), read our [Support Policy](../misc/support-policy.md), and read the description of each channel before asking for support. 2. SSH to your server and run the following command to create an alias that gathers the information we require: + ```bash alias lsiosupport='function _lsiosupport(){ uname -a > lsiosupport.txt; docker -v >> lsiosupport.txt; cat /etc/os-release >> lsiosupport.txt; docker inspect --format "$(wget -qO- https://docs.linuxserver.io/assets/run.tpl)" $1 >> lsiosupport.txt; docker logs $1 >> lsiosupport.txt; }; _lsiosupport' ``` + The alias gathers the following information: OS details, docker version, run command, and container logs. 3. Execute the alias with a container name: + ```bash lsiosupport ``` + Add `sudo` in the beginning if your user can't access docker. 4. A file called `lsiosupport.txt` will be created in the current folder, open it with a text editor. 5. Redact sensitive information such as: passwords, domains, emails, personal information, etc. **Don't redact information we need for troubleshooting such as: IPs, volumes, local paths, etc.** 6. Upload the file to a pastebin like [PrivateBin](https://privatebin.net/) or [Gist](https://gist.github.com/). -7. Post the link along with a detailed description of your issue in the appropriate discord support channel. \ No newline at end of file +7. Post the link along with a detailed description of your issue in the appropriate discord support channel.