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<!doctype html> < html lang = en class = no-js > < head > < meta charset = utf-8 > < meta name = viewport content = "width=device-width,initial-scale=1" > < meta name = description content = "Welcome to the home of the LinuxServer.io documentation!" > < meta name = author content = LinuxServer.io > < link href = https://docs.linuxserver.io/general/how-to-get-support/ rel = canonical > < link href = ../swag/ rel = prev > < link href = ../split-dns/ rel = next > < link rel = icon href = ../../assets/favicon.ico > < meta name = generator content = "mkdocs-1.5.3, mkdocs-material-9.5.13" > < title > How to get support - LinuxServer.io< / title > < link rel = stylesheet href = ../../assets/stylesheets/main.7e359304.min.css > < link rel = stylesheet href = ../../assets/stylesheets/palette.06af60db.min.css > < link rel = preconnect href = https://fonts.gstatic.com crossorigin > < link rel = stylesheet href = "https://fonts.googleapis.com/css?family=Roboto:300,300i,400,400i,700,700i%7CRoboto+Mono:400,400i,700,700i&display=fallback" > < style > : root { --md-text-font : "Roboto" ; --md-code-font : "Roboto Mono" } < / style > < script > _ _md _scope = new URL ( "../.." , location ) , _ _md _hash = e => [ ... e ] . reduce ( ( e , _ ) => ( e << 5 ) - e + _ . charCodeAt ( 0 ) , 0 ) , _ _md _get = ( e , _ = localStorage , t = _ _md _scope ) => JSON . parse ( _ . getItem ( t . pathname + "." + e ) ) , _ _md _set = ( e , _ , t = localStorage , a = _ _md _scope ) => { try { t . setItem ( a . pathname + "." + e , JSON . stringify ( _ ) ) } catch ( e ) { } } < / script > < / head > < body dir = ltr data-md-color-scheme = default data-md-color-primary = purple data-md-color-accent = indigo > < input class = md-toggle data-md-toggle = drawer type = checkbox id = __drawer autocomplete = off > < input class = md-toggle data-md-toggle = search type = checkbox id = __search autocomplete = off > < label class = md-overlay for = __drawer > < / label > < div data-md-component = skip > < a href = #how-to-get-support class = md-skip > Skip to content < / a > < / div > < div data-md-component = announce > < / div > < header class = md-header data-md-component = header > < nav class = "md-header__inner md-grid" aria-label = Header > < a href = ../.. title = LinuxServer.io class = "md-header__button md-logo" aria-label = LinuxServer.io data-md-component = logo > < img src = ../../assets/icon.svg alt = logo > < / a > < label class = "md-header__button md-icon" for = __drawer > < svg xmlns = http://www.w3.org/2000/svg viewbox = "0 0 24 24" > < path d = "M3 6h18v2H3V6m0 5h18v2H3v-2m0 5h18v2H3v-2Z" / > < / svg > < / label > < div class = md-header__title data-md-component = header-title > < div class = md-header__ellipsis > < div class = md-header__topic > < span class = md-ellipsis > LinuxServer.io < / span > < / div > < div class = md-header__topic data-md-component = header-topic > < span class = md-ellipsis > How to get support < / span > < / div > < / div > < / div > < form class = md-header__option data-md-component = palette > < input class = md-option data-md-color-media = "(prefers-color-scheme: light)" data-md-color-scheme = default data-md-color-primary = purple data-md-color-accent = indigo aria-label = "Switch to dark mode" type = radio name = __palette id = __palette_0 > < label class = "md-header__button md-icon" title = "Switch to dark mode" for = __palette_1 hidden > < svg xmlns = http://www.w3.org/2000/svg viewbox = "0 0 24 24" > < path d = "M12 8a4 4 0 0 0-4 4 4 4 0 0 0 4 4 4 4 0 0 0 4-4 4 4 0 0 0-4-4m0 10a6 6 0 0 1-6-6 6 6 0 0 1 6-6 6 6 0 0 1 6 6 6 6 0 0 1-6 6m8-9.31V4h-4.69L12 .69 8.69 4H4v4.69L.69 12 4 15.31V20h4.69L12 23.31 15.31 20H20v-4.69L23.31 12 20 8.69Z" / > < / svg > < / label > < input class = md-option data-md-color-media = "(prefers-color-scheme: dark)" data-md-color-scheme = slate data-md-color-primary = purple data-md-color-accent = indigo aria-label = "Switch to light mode" type = radio name = __palette id = __palette_1 > < label class = "md-header__button md-icon" title = "Switch to light mode" for = __palette_0 hidden > < svg xmlns = http://www.w3.org/2000/svg viewbox = "0 0 24 24" > < path d = "M12 18c-.89 0-1.74-.2-2.5-.55C11.56 16.5 13 14.42 13 12c0-2.42-1.44-4.5-3.5-5.45C10.26 6.2 11.11 6 12 6a6 6 0 0 1 6 6 6 6 0 0 1-6 6m8-9.31V4h-4.69L12 .69 8.69 4H4v4.69L.69 12 4 15.31V20h4.69L12 23.31 15.31 20H20v-4.69L23.31 12 20 8.69Z" / > < / svg > < / label > < / form > < script > v a r m e d i a , i n p u t , k e y , v a l u e , p a l e t t e = _ _ m d _ g e t ( " _ _ p a l e t t e " ) ; i f ( p a l e t t e & & p a l e t t e . c o l o r ) { " ( p r e f e r s - c o l o r - s c h e m e ) " = = = p a l e t t e . c o l o r . m e d i a & & ( m e d i a = m a t c h M e d i a ( " ( p r e f e r s - c o l o r - s c h e m e : l i g h t ) " ) ,
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< / span > < / code > < / pre > < / div > Add < code > sudo< / code > in the beginning if your user can't access docker.< / li > < li > A file called < code > lsiosupport.txt< / code > will be created in the current folder, open it with a text editor.< / li > < li > Redact sensitive information such as: passwords, domains, emails, personal information, etc. < strong > Don't redact information we need for troubleshooting such as: IPs, volumes, local paths, etc.< / strong > < / li > < li > Upload the file to a pastebin like < a href = https://privatebin.net/ > PrivateBin< / a > or < a href = https://gist.github.com/ > Gist< / a > .< / li > < li > Post the link along with a detailed description of your issue in the appropriate discord support channel.< / li > < / ol > < aside class = md-source-file > < span class = md-source-file__fact > < span class = md-icon title = "Last update" > < svg xmlns = http://www.w3.org/2000/svg viewbox = "0 0 24 24" > < path d = "M21 13.1c-.1 0-.3.1-.4.2l-1 1 2.1 2.1 1-1c.2-.2.2-.6 0-.8l-1.3-1.3c-.1-.1-.2-.2-.4-.2m-1.9 1.8-6.1 6V23h2.1l6.1-6.1-2.1-2M12.5 7v5.2l4 2.4-1 1L11 13V7h1.5M11 21.9c-5.1-.5-9-4.8-9-9.9C2 6.5 6.5 2 12 2c5.3 0 9.6 4.1 10 9.3-.3-.1-.6-.2-1-.2s-.7.1-1 .2C19.6 7.2 16.2 4 12 4c-4.4 0-8 3.6-8 8 0 4.1 3.1 7.5 7.1 7.9l-.1.2v1.8Z" / > < / svg > < / span > < span class = "git-revision-date-localized-plugin git-revision-date-localized-plugin-date" > April 15, 2024< / span > < / span > < span class = md-source-file__fact > < span class = md-icon title = Created > < svg xmlns = http://www.w3.org/2000/svg viewbox = "0 0 24 24" > < path d = "M14.47 15.08 11 13V7h1.5v5.25l3.08 1.83c-.41.28-.79.62-1.11 1m-1.39 4.84c-.36.05-.71.08-1.08.08-4.42 0-8-3.58-8-8s3.58-8 8-8 8 3.58 8 8c0 .37-.03.72-.08 1.08.69.1 1.33.32 1.92.64.1-.56.16-1.13.16-1.72 0-5.5-4.5-10-10-10S2 6.5 2 12s4.47 10 10 10c.59 0 1.16-.06 1.72-.16-.32-.59-.54-1.23-.64-1.92M18 15v3h-3v2h3v3h2v-3h3v-2h-3v-3h-2Z" / > < / svg > < / span > < span class = "git-revision-date-localized-plugin git-revision-date-localized-plugin-date" > April 14, 2024< / span > < / span > < / aside > < / article > < / div > < script > var target = document . getElementById ( location . hash . slice ( 1 ) ) ; target && target . name && ( target . checked = target . name . startsWith ( "__tabbed_" ) ) < / script > < / div > < button type = button class = "md-top md-icon" data-md-component = top hidden > < svg xmlns = http://www.w3.org/2000/svg viewbox = "0 0 24 24" > < path d = "M13 20h-2V8l-5.5 5.5-1.42-1.42L12 4.16l7.92 7.92-1.42 1.42L13 8v12Z" / > < / svg > Back to top < / button > < / main > < footer class = md-footer > < nav class = "md-footer__inner md-grid" aria-label = Footer > < a href = ../swag/ class = "md-footer__link md-footer__link--prev" aria-label = "Previous: SWAG" > < div class = "md-footer__button md-icon" > < svg xmlns = http://www.w3.org/2000/svg viewbox = "0 0 24 24" > < path d = "M20 11v2H8l5.5 5.5-1.42 1.42L4.16 12l7.92-7.92L13.5 5.5 8 11h12Z" / > < / svg > < / div > < div class = md-footer__title > < span class = md-footer__direction > Previous < / span > < div class = md-ellipsis > SWAG < / div > < / div > < / a > < a href = ../split-dns/ class = "md-footer__link md-footer__link--next" aria-label = "Next: Split dns" > < div class = md-footer__title > < span class = md-footer__direction > Next < / span > < div class = md-ellipsis > Split dns < / div > < / div > < div class = "md-footer__button md-icon" > < svg xmlns = http://www.w3.org/2000/svg viewbox = "0 0 24 24" > < path d = "M4 11v2h12l-5.5 5.5 1.42 1.42L19.84 12l-7.92-7.92L10.5 5.5 16 11H4Z" / > < / svg > < / div > < / a > < / nav > < div class = "md-footer-meta md-typeset" > < div class = "md-footer-meta__inner md-grid" > < div class = md-copyright > < div class = md-copyright__highlight > Copyright © 2024 LinuxServer.io < / div > Made with < a href = https://squidfunk.github.io/mkdocs-material/ target = _blank rel = noopener > Material for MkDocs < / a > < / div > < div class = md-social > < a href = https://linuxserver.io target = _blank rel = noopener title = linuxserver.io class = md-social__link > < svg xmlns = http://www.w3.org/2000/svg viewbox = "0 0 640 512" > <!-- Font Awesome Free 6.5.1 by @fontawesome - https://fontawesome.com License - https://fontawesome.com/license/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2023 Fonticons, Inc. --> < path d = "m181.5 197 . 1 12 . 9 6 . 4c5 . 9 3 12 . 4 4 . 5 19 . 1 4 . 5 23 . 5 0 42 . 6-19 . 1 42 . 6-42 . 6V144c0-35 . 3-28 . 7-64-64-64H128c-35 . 3
