added a list of what people can try and report when reporting an issue, as well as that sometimes doing a flash erase on even a new device apparently helps

FAQ.md

@@ -6,6 +6,12 @@
 Please see [this page](https://github.com/Aircoookie/WLED/wiki/Install-WLED-binary).
 </details>
 
+<details>
+<summary>I've flashed a bin, but i get no response at all</summary>
+
+Some users report first erasing the flash (yes, even on a new device) sometimes helps .
+</details>
+
 ## Connection issues
 
 <details>
@@ -153,3 +159,25 @@ Beside the **digital addressable** LED stripes the good old **analog** LED strip
 - 5 pins: RGBW / RGBWW / RGBCW / RGBNW (RGB + one white channel)
 - 6 pins: RGBCT (RGB + 2 white channels)
 </details>
+
+## My question or solution is not on this page
+
+<details>
+<summary>If i report an Issue, what do i need to share?</summary>
+
+When you create a ticket, please share:
+
+- your devices
+ - exact controller, maybe a link to the shop you bought it from
+ - LED-strip type
+ - nr of LEDs
+ - specifications of your power supply
+- how you wired up all components (a diagram and/or picture often helps)
+- the BIN-file you tried to flash (version and file name)
+- with what software and command and config you tried to fash
+- whether you followed the quick start and compile settings at https://github.com/Aircoookie/WLED/wiki ?
+- whether it ever worked
+- if it works without any LEDs connected (for instance the controller just connected to your PC over USB)
+- whether you're using/trying to use DHCP or static IP
+- whether you tried to use a mobile hotspot instead of your WLAN AP 
+</details>